Ongoing Support & Maintenance Agreements
After a system has gone live, ioSTUDIOS implements a Support and Maintenance Service Level Agreement (SLA) package. This provides support cover and ongoing maintenance for your system. Monthly SLAs are tailored to your project and business requirements, ranging from 3-5 hours for smaller, less integral systems, to 5+ days for enterprise size, commercially critical systems.
Without such routine and regular monitoring and cover your software may naturally run into issues as the underlying technologies and integrations around it change over time, so we’d always recommend this as a extremely worthwhile, useful preventative measure to take.
The maintenance aspect of your SLA package includes checking the server, databases, security and status of your system and the technical aspects it relies upon to function successfully. This ensures your software is secure and up-to-date, and allows for proactive upkeep to ensure your software continues to support your business by operating efficiently. Any issues that are discovered in maintenance are rectified quickly, and in a manner that will prevent them from occurring in the same way again in the future. This approach aims to proactively fix system issues before they become a problem you have to reactively deal with.
