When your project is completed and live, we offer a 30 day break-fix warranty on the software, any bugs or defects which you encounter will be resolved by our team free of charge. This tends to be minimal, with most of these issues being picked up in UAT prior to deployment. During this period your Product Owner will be on hand to ensure smooth transition.
Post the warranty period we offer support through a managed service level agreement (SLA), with guaranteed response times and priority levels. An SLA should be adopted for any business critical software application which could incur you financial or reputational loss.
Our support team are on hand during business hours to help resolve any problems or questions you or your team might encounter.
If a SLA isn’t right for your business we offer pay as you go break-fix support, purchased though on account support tokens. Support tokens are offered on a best endeavours basis and are not recommended for business critical applications.